Warren County Communications & 9-1-1 Center

The Communications Center building was completed in May 1994 and began fielding 9-1-1 calls in November of that year. Many of those calls were then transferred to the local Public Safety Dispatch Points in Blairstown, Lopatcong, Washington and Morris County. The town of Phillipsburg was also designated as a Public Safety Answering Point (PSAP) and handled their own 9-1-1 calls. In June 1995 Warren County completed the consolidation of all other municipal dispatch centers in the county with the exception of Phillipsburg.  In June 2006 the Phillipsburg PSAP was consolidated into the county center.

Pictured above is the Communications Center room & Supervisor console, dated 1997.

Currently, the Communications Center is housed with 10 consoles for call taking and dispatching of services. There are 3 back up consoles housed within the offices of administrative staff when assistance is needed. The Communications Center provides emergency services to twenty-two (22) municipalities which make up twenty-two (22) fire departments, twelve (12) EMS agencies and ten (10) municipal police departments. Additional law enforcement services are provided by New Jersey State Police, National & State Park Police.  

Our Public Safety Telecommunicators (PST) are certified as National 9-1-1 Officers and State of NJ Emergency Medical Dispatcher (EMD). Our communications staff is made up of  full time, part time and administrative PST’s.  Together those PST’s answered over 34,500 9-1-1 calls and combined with other non-emergency calls processed a grand total of 221,515 calls in 2020. Our PST’s are receiving the most up to date training to keep up with standards that include Text to 9-1-1.

A look at our consoles today, with additional upgrades coming in the near future as we embark on
Next Generation 9-1-1.